The Prescription Center

I have never had a good experience here, and I don’t know anyone who has. A while back I tried to pick up some nicotine gum, and was refused because I did not have a prescription (their reasoning despite me present with a valid ID, are called the PRESCRIPTION center). The last straw was when a friend of mine tried to return a $75 cane that was unused. They refused to refund her the money due to a couple of finger nail sized scratches likely caused from the initial shipment to the store. It is still wrapped in plastic with tags on. Everyone that works here clearly hates their job. They make that very apparent. Do yourself a HUGE favor and take your business elsewhere .

We rented a wheelchair for 6 days last June and returned it. Starting in august, we started to get letters from a collection agency saying we owed hundreds of dollars. I’ve called once a month when the letters arrived to say I received another letter. The answer I get is to ignore it, they have a new billing system and it will not go to collections. I would imagine there are elderly folks who get the letter and pay it although the woman on the phone assured me that they all call and they are told to ignore it. I highly doubt they are following it that closely considering I was just told for the 5th month in a row that my order has been closed out. When I asked if they could just wipe me out of their system she said no because “it’s medical”…..Again, rented a wheelchair for 6 days in June ‘22!!!!!

I have never had so much trouble getting prescriptions filled in my life. I gave up trying when they couldn't fill my diabetes meds and testing equip. for 4 days !! I transfered everyrhing to another pharmacy and 3 hours after the transfer my prescriptions were in my hands. Uncoordinated and incompetent. Avoid this pharmacy.

Rudest staff I have EVER experienced. I visited the store yesterday - Friday, July 1st - looking to fill a prescription for a boot for my husband. When I walked in the store I saw 4 staff members. It took awhile for anyone to greet me or even acknowledge that there was a customer standing in the store. When I was finally greeted, I showed a woman behind the counter the doctor’s prescription for a tall cam boot for my husband. She asked me if I had insurance and I showed her my military ID (which is my insurance card). She wasn’t sure if they accepted my insurance or not so she asked a fellow coworker. The other coworker said no, they do not accept my insurance. Without any other useful information, I asked how much the boot would cost without insurance. The staff chuckled and told me $375. I then asked if there was anywhere else that has medical supplies in the area. They reluctantly told me to try Keene Medical to see if they accepted my insurance. As I was collecting my personal items to leave, the entire staff was joking and laughing that I could come back with a loan if I could not find another place. I’m absolutely disgusted by how rude the staff was. To laugh at a customer and tell them to get a loan for $375? Horrible customer service. Horrible treatment of an injured member of our US Army. Definitely would not recommend anyone deal with this business.

The customer service on both pharmacy and medical supply are top notch! I was shocked with how caring, professional they were. They took the time to answer my needs and I didn’t feel rushed and not important. Stephanie on the medical supply side is wonderful! She tried all angles to solve an issue and was super patient with me. Unfortunately my insurance isn’t in network with this group. Which Stephanie called me to let me know before hand. I’m still going through with this supplier and paying out of pocket, the price isn’t bad and my experience so far is well worth the out of pocket cost! Thank you guys for be so awesome! 👏🏼 🏆